Any extra care time which is required will be billed as incurred. The prices for extra services are listed in the pricelist. The Dog Hotel is also entitled to shower, brush and apply flea protection to the dog at the owner`s expense, even if this has not been requested by the owner, if this is necessary for reasons of animal hygiene. Payment shall be made by check or in cash when the dog is collected. If invoices are requested, we shall raise flatrate charge of 2% of the invoice sum. The extra work involved with checking in and picking up of dogs outside of our usual opening hours will be billed at a € 15,00 per started half-hour. After an hour, we are no longer obliged to take-in or hand-over a dog outside our opening hours. The owner of the dog is entitled to prove that the extra work we have incurred does not or warrant or warrants less than € 15,00 per started half-hour. If the agreed stay is prolonged or the dog is not collected, the owner of the dog shall bear the cost of the further stay. This booking is binding on receipt of the fully completed form and confirmed by the Dog Hotel. Cancellations are free of charge up to 3 weeks before the agreed stay. After this time, we charge the following cancellations fees:
| cancellations |
8 - 20 days before confirmed day |
- 20% of total price |
| cancellations |
4 - 7 days before confirmed day |
- 40% of total price |
| cancellations |
1 - 3 days before confirmed day |
- 80% of total price |
The owner of the dog is entitled to prove that the extra work we have incurred does not or warrant or warrants less than the cancellation fee. The Dog Hotel only assumes liability within the scope of the statutory obligations, i.e. we are liable for injuries to animals in our care, impairment of its health and damage to objects the owner of the dog has left with us, only in the case of intent or gross negligence. In the event that the dog should become ill, the owner of the dog shall bear the costs of the veterinary and any additional costs during its stay in the Dog Hotel, unless we are responsible for the impairment of health. The owner of the dog shall release the Dog Hotel and its servants and assistants of any obligations to third parties insofar as these claims are not basesd on intent or gross negligence. These conditions shall be recognised for any future bookings in the Dog Hotel.
22.05.03 |
